Meresuu World of Beauty and Health Etiquette

We will be very happy to offer you a pleasurable holiday with your family and friends in our World of Beauty and Health.

We kindly ask you to get acquainted with the etiquette of our World of Beauty and Health, so that your stay could be pleasant and comfortable.

1. Before you're going to enjoy Wellness treatments we recommend you to take a shower or visit our Aqua & Sauna facilities - these way treatments will be more effective to your body and skin.

2. We kindly ask you to come 5-10 minutes prior to the start of your treatment.

3. In case you are late for the treatment, your service period will not be prolonged because of respect to our other guests. In this case you will not be refunded fully or partly for the undelivered service.

4. Please consider that the treatment will be cancelled if you are late for more than 15 minutes for your appointment.

5. Please switch off the sound of your mobile phone in order to respect the wish of other guests to rest and relax in the World of Beauty and Health.

6. We recommend leaving your jewelry and valuables in the mini-safe in your hotel room, before you come to enjoy your treatment.

7. Please dress in the bathrobe in your hotel room before treatments and during the treatment please use disposable underwear, which will offer you our World of Beauty and Health staff.

8. If you wish, before the treatment our therapist will give you information on the products she is going to use and the effect of the treatment that you have chosen to enjoy.

9. Please notify staff before the start of your treatment about any health problems (e.g. chronic diseases, allergies) that you have or health status (e.g. pregnancy) that we should be aware of.

10. Please consider that you should speak in low tones in World of Beauty and Health.

11. If you visit the World of Beauty and Health with your children, please consider that Wellness etiquette applies to children as well. 

12. Do not come for the treatment being intoxicated! The staff has the right to refuse to serve intoxicated clients without providing any refunds for services that have been booked and paid. 

13. Take your time and relax after the treatment, but please consider that the same room has to be prepared for the next client, thus you have to leave the treatment room and move on to the recreation or relaxation area within a reasonable period of time.


TREATMENTS RESERVATION AND CANCELLATION

a. If you visit Meresuu SPA & Hotel home page, you will find our World of Beauty and Health menu with suitable treatments.

b. We kindly ask you to book selected treatments and the appropriate timetable in advance. Preferably at least one week before arrival.

c. We kindly ask you to inform us about your wish to make any timetable changes before arrival and check-in. In case of later notifications we will be able to modify the schedule only according to our current abilities.

d. If you need to cancel your reservation, we kindly ask you to notify Meresuu World of Beauty and Health 4 hours in advance, dialing +372 357 9650, +372 357 9651 or by e-mail wellness@meresuu.ee. Otherwise Meresuu World of Beauty and Health has the right to charge you 100% of the service fee.